Refund & Returns Policy

Refunds and Returns Policy for www.kokaonlinestore.com

Effective Date: January 29, 2024

Thank you for shopping at www.kokaonlinestore.com (the “Website”) operated by AUTO-KOKA COMÉRCIO E SERVIÇOS LDA (“AUTO-KOKA,” “we,” “us,” or “our”). We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

  1. Return Eligibility:

1.1. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. 1.2. We accept returns within 14 days from the date of purchase.

  1. Initiating a Return:

2.1. To initiate a return, please contact us at [email protected] to request a return authorization (RA) number. 2.2. Please include your order number and the reason for the return in your email. 2.3. We will provide you with further instructions on how to return the item once we have processed your request.

  1. Return Shipping:

3.1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 3.2. We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment. We cannot guarantee that we will receive your returned item.

  1. Refund Process:

4.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 4.2. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

  1. Exceptions:

5.1. Certain items are not eligible for return, including: – Items that are damaged or missing parts due to reasons not caused by our error. – Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error. 5.2. We reserve the right to refuse returns that do not meet the above criteria.

  1. Contact Us:

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at [email protected].

AUTO-KOKA COMÉRCIO E SERVIÇOS LDA Rua Direita do Camama Talatona Luanda, Angola

By using our Website, you acknowledge that you have read, understood, and agree to be bound by this Refunds and Returns Policy.

Last updated: January 29, 2024.